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HR Hannah | Reference Doc | Workforce | Ops Agent

For internal use by our Ops AI Agent HR Hannah that assist staff with employment related inquiries.

WTGL Staff Policy & Guidelines Document

1. Introduction

Welcome to WTGL! This document outlines the key policies and guidelines for all staff members across our brands in Wellington. It is designed to help employees understand their rights, responsibilities, and procedures related to employment with us.

Objective: To provide a reference for staff that answers common questions regarding employment rights, holiday entitlements, work processes, and general company procedures.

2. Company Overview

WTGL is a tourism company offering a range of products and services in Wellington. Our team is dedicated to providing excellent customer service and creating memorable experiences for tourists.

(Include details about the company’s mission, values, and any other relevant information here.)

3. Employment Agreement & Terms

Each staff member is provided with an employment agreement that outlines their role, salary, hours of work, and terms of employment.

Key Points:

  • Probation Period: (Specify duration of probation if applicable)
  • Hours of Work: Standard working hours and expectations
  • Role & Responsibilities: (Include specific job titles and duties)
  • Compensation: Salary/wage details (Ensure to state pay frequency and pay scale if available)
  • Termination Procedures: Procedures around notice periods, resignation, and dismissal
  • Disciplinary Procedures: Steps for addressing performance or behavioral issues

(Manually add any company-specific terms or clauses that apply.)

4. Pay and Remuneration

Employees are paid in accordance with New Zealand employment laws and company policy.

Key Points:

  • Minimum Wage: We comply with New Zealand's minimum wage laws. As of [latest year], the minimum wage is NZD [insert amount].
  • Overtime Pay: Employees will be compensated for overtime hours at a rate of [insert rate] after [insert number of standard hours].
  • Pay Periods: (Specify when employees are paid, e.g., weekly, bi-weekly, monthly)
  • Deductions: All legally required deductions (e.g., PAYE tax) will be made from paychecks.
  • Public Holidays: Staff will be paid in accordance with public holiday regulations (details on pay for working on public holidays).

5. Holidays and Leave Entitlements

Staff members are entitled to the following leave as per New Zealand law:

Annual Leave:

  • All employees are entitled to at least 4 weeks (20 days) of paid annual leave per year of continuous employment.
  • Employees may request to take annual leave with a minimum of [insert notice period].

Sick Leave:

  • Employees are entitled to 10 days of paid sick leave after 6 months of continuous employment.
  • Sick leave can be used for personal illness, injury, or caring for a dependent.

Public Holidays:

  • Employees are entitled to paid leave on public holidays. If employees work on a public holiday, they are entitled to time and a half or a day off in lieu (as per New Zealand employment law).

Bereavement Leave:

  • Employees are entitled to 3 days of paid leave in the event of a death in the immediate family.

(Manually add any company-specific leave policies or additional entitlements, such as parental leave or study leave.)

6. Health and Safety

WTGL is committed to ensuring the safety and well-being of its staff. Employees must adhere to health and safety protocols while on duty.

Key Points:

  • Health & Safety Responsibilities: Employees must immediately report any hazards, injuries, or unsafe working conditions.
  • Workplace Safety Training: All staff members must complete mandatory health and safety training.
  • Emergency Procedures: [Insert emergency procedures, including first aid contacts and evacuation plans]

7. Employee Conduct and Expectations

Employees are expected to maintain a professional and respectful attitude in all interactions with customers, colleagues, and management.

Key Points:

  • Workplace Behavior: (Include specifics on respect, no discrimination, harassment-free environment)
  • Dress Code: Employees are expected to maintain a professional appearance in line with WTGL's standards.
  • Confidentiality: Employees must maintain confidentiality regarding company policies, customer data, and any sensitive information.

8. Legal Rights and Employment Law

This section outlines the core legal rights and protections that employees in New Zealand have under the Employment Relations Act and other relevant legislation:

Key Rights:

  • Right to Fair Treatment: All employees are entitled to be treated fairly and equitably at work, with no discrimination on the basis of race, gender, age, disability, or other protected characteristics.
  • Right to Join a Union: Employees have the right to join and participate in a trade union.
  • Minimum Employment Standards: Employees are entitled to:
    • Rest and meal breaks
    • Proper written notice of termination (if applicable)
    • Protection from unjust dismissal
    • Protection from unlawful deduction of wages

9. Performance Reviews and Development

WTGL encourages staff development and growth. Performance reviews will be conducted [annually/bi-annually] to discuss achievements, areas for improvement, and career development opportunities.

Key Points:

  • Performance Appraisals: (Specify frequency and procedures for appraisals)
  • Training & Development: (Include any opportunities or programs for skill development, such as tour guide training)
  • Promotions & Career Progression: Outline how employees may be considered for promotions.

10. Dispute Resolution

In the event of a workplace dispute, the following steps should be followed:

Steps:

  1. Discuss the issue with your immediate supervisor or manager.
  2. If the issue remains unresolved, escalate to [insert name or position of higher management or HR].
  3. If necessary, mediation services may be accessed.

Staff members are also entitled to approach Employment Relations Services (ERS) or seek legal advice if required.

11. Company-Specific Information

  • Company Policies: [Insert any specific policies that are unique to WTGL, e.g., dress code, use of company vehicles, or social media guidelines]
  • Employee Benefits: [Insert any employee discounts, wellness programs, or special offers available to employees]
  • Contact Information: (List of key contacts, such as HR, safety officers, or management team)

12. FAQ (Frequently Asked Questions)

Q: How do I request time off?
A: Requests for time off must be submitted at least [insert notice period] in advance to your supervisor.

Q: How can I access my pay slip?
A: Pay slips are available [insert where/how they are accessed, e.g., via the online portal].

Q: What should I do if I am sick and cannot come to work?
A: Please notify your manager as soon as possible and provide a medical certificate if required.

 

13. If there is no information in the above sheet to solve the inquiry act as followed. 

Please reply with a message along these lines. Thanks for your question. Unfortunately I don't have any information about this. Please contact Chewy or Nathan with your inquiry directly. As you currently don't have information about this topic.