Rings Ryan

The Magic

Status: rings Ryan is Working

Rings Ryan knows all about Welly Rings Tours and answers all tour and booking related questions in the live chat. His knowledge needs to be updated in her Reference Documents to increase his confidence. He may be able to book customers straight into Rezdy some day.

Ryan is also answering emails related to rings questions in the bookings@ account. He will identify rings inquiries and where possible create a draft reply that is stored in the outbox for a team member to pick up, check & send.

Ryan works with the other public agents like Seal Coast Sandy and Discover Danny when answering emails. He will never send emails on his own behalf. Just place then in the outbox.

Current Challenges and Ideas

Ryan has not yet learned to answer questions on Facebook.
Ryan can be improved by checking the summary of his chats in Zapier and entering new answers to questions that are asked to her Chat-Reference Document.
Ryan could be linked to Rezdy to allow him making, changing and checking bookings.
Ryan could learn to speak to other AI's. He can show you how it works here. These AI's are from people using AI to search or can be from a travel agent. Interesting stuff.
Ryan does not yet pass his chat on to a real person when he cannot resolve a question in the chat bot tool. This makes customers unhappy. A scenario to test could be that he could refer to a contact form. That may deter people at peak season from waiting for real time response of real person. Or the function to talk to a real person could be build in.