Goal of this training
Understand the basics of the tour and some of its specific H&S requirements.
Discover Wellington tour (three-hour tour)
PRE TOUR
- Arrive on time (by 8:45am morning tour; 1:00pm afternoon tour)
- Make sure you:
- Check your Runsheet on the App (REZDY)
- Confirm your pick-ups with anyone else helping you
- Check on traffic conditions (plan to leave early if there has been a crash/breakdown on the route)
- Check on weather conditions (if likely to be wet take umbrellas).
- Aim to leave the office at by 9:00am/1:15pm depending on your first pick up location (whether the Port, Bunny Street or Wakefield Street/iSite - opposite the old Amora Hotel). It can take up to 30 minutes to the city on busy days in peak hour traffic
TOUR TIMINGS [note cruise ship tour start times may vary due to ship arrivals]
9:15 Port: Cruise ship pick-up [note: cruise ship pick-ups may be completed by a back-up driver]
9:20 Bunny Street pick-up
9:25 Te Papa pick up
9:30 iSite pick-up Tour start
ON TOUR
Rendezvous with anyone assisting with your pick-up run at the prearranged destination [usually Wellington iSite]. If you have to switch passengers around at this point, ensure you have everyone on board before commencing your tour.
Tour specific H&S
For all tours welcome the Group, outline the itinerary, and go through the H & S Checklist:
Health & Safety Checklist
1) Ensure clients have appropriate footwear and weather protection.
2) Explain the level of fitness required and offer options to sit out parts of the tour.
3) Check to what extent clients can understand your instructions in English
4) Taking care when entering and exiting the buses/vans
5) Taking care not to cross the road on exiting vehicles (e.g., particularly at Mt Victoria Lookout, Wahine Memorial)
6) Warn clients about possible hazards that will be encountered during tour. Uneven ground in many sites (loose gravel, soft dirt and mud and tree roots), danger of falling branches in high winds in particular
7) Explain that under New Zealand law you must wear a seatbelt, but it is the responsibility of the passenger to do so. Children under 16 are the caregiver’s responsibility. If not accompanied, it is the driver’s responsibility.
8) Remind clients to take their bags with them, or at least tuck them under seats when not in vehicles.
CRUISE SHIP TOUR DEPARTURE
- Following pickup 1 from the Port drive along the Quays to Bunny Street by Wellington Central Railway Station for pick up 2, to Te Papa Tongarewa on Cable Street (pick up 3), then to the iSite on Wakefield Street for pick-up 4 and tour start
FIT DEPARTURE
- Pick up 1 at Bunny Street, then to Te Papa Tongarewa for pick up 2, and then to the iSite on Wakefield Street for pick up 3 and tour start
- Drive to Oriental Parade past Freyberg Pool and Oriental Parade beach and the Seven Sisters
- Head around the Bays to Cobham Drive towards Miramar stopping at the famous Wellington sign (Photo stop 1)
- Drive into the suburb of Miramar through the Miramar Village (pointing out the Roxy) and loop around to Stone Street Studios before heading back east through Miramar towards Seatoun
- Drive south over the Pass of Branda to The Wahine Memorial (Photo stop 2) on the southern coast
- Head around the south coast through Moa Point, then under the Wellington International Airport runway then through Lyall Bay and Kilbirnie up Alexandra Road to Mt Victoria Lookout (Photo stop 3)
- Head down Roseneath (via Palliser Road) to the heart of the entertainment area – Courtenay Place and Cuba Street.
- Drive onto and down Willis Street and Lambton Quay and drop the group off near Cable Car Lane (provide the pre-paid ticket), and advise you will meet the group at the top at the Cable Car/Botanic Gardens Lookout in a few minutes (usually within about 10 minutes)
- Allow the group a few minutes to take photos (photo stop 4) and visit the Cable Car Museum.
- Once you have the group back on board, drive through Kelburn along Upland Road and over the Kelburn Viaduct, then drop down Glenmore Street past the Wellington Botanic Gardens onto Bowen Street (pointing out historic Tinakori Road and Te Ahumairangi).
- Drive past the unique Beehive, Parliament Buildings, and finally the Gothic Old St Paul’s Cathedral.
- Drop off the group at the Port/city drop-offs
Summary tour:
The 'core' tour stories that should be delivered as part of your tour (as a minimum - take the Quiz when you are ready...).
More detail on the core tour stories can be found here.
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