Discover Danny

The Magic

Status: Discover Danny is Working

Discover Danny knows all about Discover Wellington Tours and answers all tour and booking related questions in the live chat. Her knowledge needs to be updated in her Reference Documents to increase her confidence. She may be able to book customers straight into Rezdy some day.

Danny is also answering emails related to Discover questions in the bookings@ account. She will identify Discover inquiries and where possible create a draft reply that is stored in the outbox for a team member to pick up, check & send.

Danny works with the other public agents like Seal Coast Sandy and Rings Ryan when answering emails. He will never send emails on his own behalf. Just place then in the outbox.

Current Challenges and Ideas

Danny has not yet learned to answer questions on Facebook.
Danny can be improved by checking the summary of her chats and entering new answers to questions that are asked to her Chat-Reference Document.
Danny could learn better how to upsell other tours and refer questions to e.g. Rings Ryan or Seal Coast Sandy.
Danny could be linked to Rezdy to allow her making, changing and checking bookings.
Danny could learn to speak to other AI's. She can show you how it works here. These AI's are from people using AI to search or can be from a travel agent. Interesting stuff.
Danny does not yet pass her chat on to a real person when she cannot resolve the question. This makes customers unhappy. A scenario to test could be that she could refer to a contact form. That may deter people at peak season from waiting for real time response of real person. Or the function to talk to a real person could be build in.